Shipping & Returns

Stillwater Fly Fishing Store Shipping Policy

Our goal is to ship all orders complete within 48 hours of receipt.

Receipt of order emails are not typically sent as 90% of all orders are shipped within 48 hours or less.

Should an order be delayed past 48 hours an email will be sent advising receipt of the order, the reasons for the delay and anticipated ship date.

Should a product be unable to ship we will provide alternative product choices at a similar price or refund at the customer's choice. All refunds will be paid via money order.

Once an order has been completed and shipped we will provide email confirmation of the order, shipping date and the anticipated delivery time, barring any unforeseeable delays.

We ship all products via Canada Post in order to maintain reduced shipping costs. Tracking numbers will be provided at the customer's request should shipment be delayed beyond a reasonable time frame.

Should Canada Post be unavailable to ship an alternate method of shipping will be used until Canada Post is available once again.

Shipping rates are based upon total product dollars purchased. Our shipping rates are as follows:

  • $0.00-$49.99 ($8.00 shipping)
  • $50.00-$99.99 ($10.00 shipping)
  • Greater than $100.00 ($13.00 shipping)

Canadian orders typically take 3-5 business days for delivery, United States orders 5-7 business days. International orders can take between 2 to 8 weeks depending upon the destination country.

Our goal is to provide the most pleasant, convenient and prompt online order service. To date we have never had an order not reach its intended destination.

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Phil Rowley & Brian Chan
Stillwater Fly Fishing Store
www.stillwaterflyfishingstore.com
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Phil Rowley & Brian Chan's Stillwater Fly Fishing Store. The online fly shop for fly fishing lakes. The Stillwater Fly Fishing Store offers tied flies of Brian Chan's and Phil Rowley's most popular stillwater fly patterns, floats, strike indicators, instructional DVD's and books by Phil Rowley and Brian Chan.